If your best friend runs (headfirst) into trouble, snags a paw, or gulps up something they shouldn’t have, we’ll be there to help pick up the cost of their care.
When the average cost of medical treatments over a cat or dog’s lifetime can add up to over $13,0001, we reckon we’re a pretty good pal to have on your side. Especially in a pinch!
Great coverage, no matter the budget
No need to worry about which plan to pick.
You just need to tweak the limit, co-pay and deductible to suit you, and we’ll cover pretty much any problem your pet has while covered.
We can pay back up to 100% of each claim, and our plans are backed up by Zurich American Insurance Company and American Zurich Insurance Company – so you know you’re in safe hands.
Treatment for accidents and illnesses, chronic conditions, swallowed objects and more – plus the cost of prescription medicines to get your pet on the road to recovery.
And if you take out our optional wellness plan, we’ll help you pay for routine care like vaccinations and check-ups throughout the year.
No problem. We’ve answered some of the most common questions we get asked below.
Who can take out a plan?
Anyone with a cat or a dog. It’ll just take a few minutes to get your quote.
Sorry, but we don’t cover birds, lizards, or any other pets.
How much does it cost?
What are the plan limits?
I’d like to know a bit more about your wellness plan
When can I enroll?
Whenever you (and your pet) are ready. If you’re paying by payroll deduction, please chat to your HR team (or whoever looks after employee benefits in your company) to find out when your plan will be put into action.
What if my cat or dog has a problem today?
Do I have to use certain vets?
Do I need to ask before I go to the vet?
How long does it take to pay claims?
What if I move jobs, or stop working?
So long as you keep paying, your plan won’t stop or change – unless the laws in your region say otherwise. If you were paying by payroll deduction, you’ll need to get in touch with us to set up a new way to pay, to make sure your plan stays in place.
Will my plan end once my pet gets to a certain age?
Do I need to show you my pet’s medical records for a quote?
What’s not covered?
The main things which aren’t covered are hip dysplasia and cruciate ligament problems. In the first 12 months of your pet’s plan, these aren’t covered – but after that, they’re covered like any other condition.
Pre-existing conditions – conditions your pet has when the plan is taken out, or has had in the past – also aren’t covered.
I don’t know my pet’s age…
What happens at renewal?
And what if I need a hand with something?